Appalachian Power offers resources to help customers manage winter energy costs

Metro Creative Getting your Trinity Audio player ready... ROANOKE, Va. — As temperatures drop and home heating use increases, Appalachian Power Company is encouraging customers to explore energy-saving programs, bill assistance resources and flexible payment options to help manage winter energy costs.“Energy use typically rises this time of year as temperatures drop, so if a bill is higher than expected, the first step is understanding what is driving the increased energy use,” said Tina Massey, customer experience and support manager. “In most cases, increased heating use, not meter accuracy, is responsible for higher bills. We encourage customers to ensure their heating systems are operating efficiently, sign up for High Bill Alerts, explore available assistance programs and take steps to reduce energy use whenever possible.

This excerpt comes from the named source. Read the original for the full reporting.