North Dakota launches Dakota BOT to modernize public access to state services

BISMARCK — The North Dakota Department of Commerce and North Dakota Information Technology (NDIT) have partnered to launch Dakota BOT on ND.gov, expanding access to an AI-powered chatbot designed to help citizens, businesses and visitors find information and navigate state government services more easily. The launch builds on North Dakota Tourism's earlier success with its website chatbot, which was introduced before Dakota BOT was developed. Tourism's experience implementing and managing the chatbot provided a foundation for the strategy, approach and lessons learned that helped guide Dakota BOT's development. By building on an established AI initiative, Commerce and NDIT were able to apply practical experience to a broader effort to improve access to state government information. "North Dakota continues to lead by embracing innovative tools that make government more accessible and responsive to the people we serve," said Gov. Kelly Armstrong.

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